Shipping & Delivery

1. Delivery Locations:  We ship to any Indian address and offer international shipping to many countries. Please refer to our pricing structure for the country list and prices.
2. Shipping Charges:  A shipping charge applies to every international shipment.
3. Delivery Deadlines:  Delivery deadlines depend on address details and stock availability at dispatch. Discrepancies in your order will be communicated to you, so provide correct contact details.
4. Failed Deliveries:
   • If you are not at home, a card will be left, and the parcel may be delivered to a neighbour or returned to the depot. It is your responsibility to collect it or arrange re-delivery at your cost.
   • If returned as undelivered, we will offer a refund for the items only. If re-sent, a further shipping charge is payable by you.
   • If unreachable for more than 15 days, the courier may destroy the parcel, and we will not be responsible. No refund claims will be entertained.
5. Liability for Delays:  We are not liable for delays due to circumstances beyond our control, including adverse weather, strikes, customs clearances, or transport problems. We are not liable for refunds due to delays caused by incomplete addresses, customs clearance, or other regulatory agencies.

Returns Policy

1. Eligibility for Return:
   • Products eligible for return can be returned within 5 days of receiving the merchandise.
   • Returns are processed only within India; international orders are not eligible for return.
2. Damaged Products:
   • If merchandise arrives damaged, email a photo of the damaged product to contact@theethnictribe.com within 48 hours of receiving the order.
3. Final Sale Items:
   • Some items are "Final Sale" to ensure fair payments to artists and maintain fair prices. Check product eligibility for returns before purchasing.
4. Return Approval Process:
   • The Ethnic Tribe Care team must receive and approve your return request.
   • Once approved, return pickup will be arranged within 2-3 days at an agreed-upon time.
5. Pickup Attempts:
   • Courier attempts to pick up items on or before the promised time. If unsuccessful, pickup will be attempted up to three times.
6. Packing Instructions:
   • Pack the item with all original packaging, including all tags and postcards, as it was delivered.
7. Courier Receipt:
   • Collect the courier receipt at the time of pickup. This receipt acknowledges the item and its accessories/parts.
8. Refund Process:
   • Refunds are initiated after the item is received and has passed necessary quality checks.
   • Refunds are processed to the same payment mode used for the order and may take time to reflect in your account based on your bank's policies.
9. Processing Time:
   • Returns are processed within one (1) week.
10. Contact Information:
    • For questions or clarifications, reach out to The Ethnic Tribe Care team at contact@theethnictribe.com.

Note: All returns are subject to ‘The Ethnic Tribe’ discretion, but they strive to be accommodating and customer-friendly.

This policy ensures a smooth process for handling returns and refunds while maintaining fairness for both customers and the artists involved. If you have any questions or need further assistance, the ‘The Ethnic Tribe’ Care team is ready to help